FAQs

Have questions about your child’s smile? Our FAQ page covers common topics like first visits, scheduling, and more. We’re here to make pediatric dental care easy, comfortable, and even a little fun for kids and parents alike!

• How do I schedule my child's appointment?

  You can conveniently schedule by calling our practices or by scheduling online. Visit our location page to schedule at your local office.

  Our locations

• Does your office take walk-ins?

  It's best to schedule an appointment for your child before coming in to see us.

• Does your office accept Medicaid?

  Our Lynn and Lynnfield, MA locations accept Medicaid.

• Where do I park?

  Each of our practice locations has convenient patient parking available directly outside each office.

• What type of financial support or payment plans do you offer?

  You can finance your care through CareCredit® plans. If insurance isn't an option, you can also join our dental savings plan, which provides important preventative care along with additional discounts for one annual fee.

  External Payment Plans Dental Savings Plan

• What hours is your office open?

  Lynn, MA office:

  School Year
  Monday: 9:00 am-5:00 pm
  Tuesday: 8:00 am-5:00 pm
  Wednesday: 8:00 am-5:00 pm
  Thursday: 8:00 am-5:00 pm
  Friday: 8:00 am-2:00 pm

  Summer
  Monday-Thursday: 7:30 am-4:00 pm

  Lynnfield, MA office:

  School Year
  Monday: 9:00am - 5:00pm
  Tuesday-Thursday: 8:00am - 5:00pm
  Select Fridays: 8:00am - 2:00pm
  Select Saturdays: 8:00am - 1:00pm

  Summer
  Monday: 8:00am - 4:00pm
  Tuesday-Thursday: 7:30am - 4:00pm
  Select Fridays: 7:30am - 1:00pm

  Salem, MA office:

  School Year
  Monday: 8:00am-4:30 pm
  Tuesday: 8:00 am-4:30 pm
  Wednesday: 8:00 am-4:30 pm
  Thursday: 8:00 am-4:30 pm

  Summer
  Monday-Thursday: 7:30 am-4:00 pm

• How early should I get to my child's appointment?

  Please arrive for your child's appointment 10 to 15 minutes before the scheduled time, in case we need to update or confirm your information, insurance, etc.

• How do I transfer dental records?

  If you need to transfer your child's dental records to another provider, please contact your local Broad Smiles Pediatric & Orthodontics practice. Our teams are happy to assist!

• Do you accept insurance?

  Yes, we accept most major insurances and are in-network with Aetna, Dental Dental, Humana, MetLife, and others. To confirm your coverage, please contact us!

• How long does an appointment take?

  Appointment times can vary, depending on your child's individual oral health needs. A routine checkup or cleaning usually takes a half an hour to one hour, but more complex treatments may take longer.

• What do I need to bring to my child's first appointment?

  Please bring your insurance information (if using insurance), a list of any medical conditions your child has, and a list of any medications your child is currently taking.